Effective leadership isn’t just about making decisions; it’s about fostering an environment where problem-solving thrives. Whether you’re managing a small team of agents or overseeing a brokerage, giving your people strategies they can use to brainstorm creative solutions and solve problems independently will enhance productivity, collaboration, and the success of the business. One technique to offer them is the 1-3-1 problem-solving approach.
Here’s how it works:
Identify the Problem: Clearly define the issue at hand. Whether it’s a lagging sales strategy, client communication is in the dumpster, or your operations staff needs to get organized, pinpointing the problem is the crucial first step.
Generate Three Potential Solutions: Brainstorm to generate a variety of potential solutions to the problem. Emphasize creativity and diversity in ideas to explore different perspectives and approaches. You’re going to be pleasantly surprised with what your team comes up with!
Select the Best Solution: After evaluating the pros and cons of each proposed solution, choose the one that aligns best with your objectives, resources, and values. Consider the feasibility, impact, and long-term implications of each option.
Easy enough, right? Encouraging and employing this strategy will do so much more for you and your business than just taking things off your plate.
🤔 Promotes Strategic Thinking: Rather than reacting hastily, individuals are prompted to analyze the root causes of problems and devise thoughtful solutions.
👯 Fosters Collaboration: Each team member contributes unique insights and expertise, leading to more robust solutions.
📈 Boosts Accountability: By actively participating in generating and evaluating potential solutions, individuals feel a sense of ownership and accountability for the outcomes. This fosters a culture of empowerment and initiative within the organization.
🛸 Encourages Innovation: By empowering team members to think outside the box, you can drive continuous improvement and adaptability.
💡 Streamlines Decision-Making: By weighing the pros and cons of each option, you can make informed decisions with confidence.
Give it a shot and see what it does for your to-do list and your team as a whole!
I’ve been in sales for the past twenty-two years (“Gasp! How could that be? She looks so young!” they all whisper,) …and you would be surprised how many sales meetings I’ve sat in where “sales” is never mentioned, let alone the discussion of sales strategies. It’s an insane number of them. But as I grew into leadership roles I saw how easy it was to get caught up in the red tape of everything (waves hands) and use the meeting time for housekeeping and reminding of policies and procedures and discussion of upcoming events instead of the things that we all needed to do to grow the business.
Sales meetings aren’t typically something our agents and staff get excited about and for good reason: They believe that it’s a waste of their time.
If you want to retain and grow the talent that you have, you’re going to want to put a very intentional effort into making your sales meetings more engaging and truly help your agents learn how to develop and grow their book of business.
Teaching them how to practice real estate is what they came to you for and to keep them working with you, it’s wise to take action on fulfilling that promise. Making a plan for your sales meetings is a perfect way to do this and greatly impact those you are mentoring through this wild world of real estate sales.
Click the button below to download your free guide and perform a check on the current structure of your sales meetings. Shift things around so that you are spending your precious in-person time in a way that is going to benefit everyone in the organization. You’re going to be so glad you did!
Putting together a sales meeting twice a month or even weekly can be a challenge! Including a brief training is something that will really help your team get a lot of value from the session together, but it often takes time to research and prepare.
Set aside the time within your meeting for this training, and then let us do the heavy lifting! Use our Follow Up Boss Playlist for agents to supply you with a short training video to watch as a group and discuss during your meeting.
Choose one video from the playlist to cover each meeting and revisit often as we will be continually adding to this to help support you in your quest for building the perfect real estate team.
You might also want to check out our full list of offerings for more in-depth training sessions.
Onboarding your new agents smoothly is not only a key piece of your recruiting puzzle, it’s crucial to create a healthy, growing team or brokerage.
This process is the agent’s first impression of how the organization works and you want to do everything you can for it to go smoothly to show them what a professional, organized, and committed-to-their-success place this is.
In a lot of cases, those new agents are scared. They’ve left salaried positions with benefits or a brokerage that they know inside-and-out and have taken a leap of faith to try something new. Especially those who are new to a commission-only pay structure, this can be a really intimidating thing.
The goal with onboarding is to have them land with you confidently on their feet. If they were to show up on that first day and you say, “Oh, great! Uhh…I didn’t know that you were starting today! Uh…here’s some information for you to read, here’s the wifi password, and here’s some things to read that I just slapped together just now,” that’s going to cause your new rockstar agent to have some immediate job-change remorse. Worse, if mistakes happen down the line, they will say, “I knew it from the first day that this was a bad decision!”
So how do you accomplish this soft yet ready-to-go landing for your new agents? Give yourself a runway of time to prepare. 48 business hours should be sufficient, depending on your process. This way, you and anyone else assisting you with onboarding has plenty of time to get everything prepared before they walk in the door. Agents are READY. TO. GO. and they will become frustrated in having to wait on their basic needs to work.
Create an onboarding checklist to ensure that each item you have identified that an agent needs when they begin is prepared for them. Similar to the results of having a transaction or closing checklist for your clients, you want the process of working with you to be the same for your agents: consistent, thorough, and positive.
Use our guide below (make a copy and save it to edit,) and add every single thing that you do when you onboard someone new. Yes, even the small stuff. As you grow and bring on multiple people at once it will be harder and harder to remember each detail.
Once you’re done, save another copy and name it “Exit Checklist” and update it so that you are turning off and performing all the tasks needed when an agent leaves and nothing is missed on that end as well.
This is all about consistency. If you need to do something to onboard or exit one agent, you will likely need to do it for all of them. Building systems around the regular actions that you take means that nothing will be forgotten, the organization is working efficiently, and there are fewer items to remember and decisions to be made around recurring events, freeing you up to spend time and energy on the business building activities instead.
If your to-do list has items that have carried over for weeks…or months (you know who you are!) then it’s time to give your schedule a good overhaul. In our fast-paced industry, effective time management isn’t a skill, it’s an absolute necessity, and we often feel like there’s not enough time to get things done. Juggling meetings, admin work, showings, marketing, and networking events on top of your responsibilities at home, family, and social life can seem impossible and overwhelming. Use our guide to find more time in your week and take back control of your schedule!
🚨 Prioritize Identify and schedule the high-priority items that contribute directly to your business goals. It can wait if it isn’t a big lever in moving the needle forward for you. Schedule and knock out your most important and urgent items first like prospecting, following up with potential clients, working with active buyers, and promoting your active listings. By making sure these items are done first, it ensures that you are propelling your business forward even on days when the whirlwind takes you off course as the day goes on. Using time blocks is a great tool here to reserve those AM hours for the most important items.
🚫 Eliminate Unnecessary Meetings Look, just because you’ve always had that meeting every Wednesday at 10 AM, doesn’t mean that you ALWAYS have to have it. Take an honest look at your recurring meetings and determine which ones can be shorter, less frequent, or (gasp!) just an email to communicate.
🗣️ Delegate You can still be that hands-on, there-for-you-every-step agent and have help. When you go to the doctor the woman who is wearing the white coat performing the exam isn’t the same person checking you in, filing your paperwork, and collecting your co-pay and you don’t respect her any less, do you? Sort out which items absolutely need your voice and your brain and create a system to delegate the other items. If you aren’t in a position to hire someone to delegate to, team up with others to create a position and share the cost!
📱 Embrace Technology Leverage your CRM software (cough, Follow Up Boss,) scheduling tools like Calendly, and task management apps to help you streamline your workflow and focus on building relationships and closing transactions. Ensure that your system is simple and there are no redundancies. For example, I didn’t realize that I was attempting to keep up with both a digital AND a paper calendar for a while (DOH!) and found time when I just committed to the digital one. Commit to one source of information and share it with those who also need that information.
📅 Set Realistic Goals and Deadlines If you’re finding that you are pressed for time, STOP telling people that you can have that to them by tomorrow and painting yourself into a corner. If you are scrambling to get things done, change your auto-response to be “I’ll have that to you next week” or “I’ll have that to you in two weeks.” Your clients won’t balk at a clear timeline, even if it’s out of your comfort zone, and will let you know if they need something sooner.
🚧 Establish Boundaries As a recovering people-pleaser, I appreciate how hard it is to say no. What if they stop inviting me to hang out?! What if they find another agent?! As difficult as it is to start saying no, it’s equally empowering to keep promises that you’ve made to yourself. Determine which boundaries are going to help you find more time and more ease in your week and stick to them. It’ll feel so good and they will still want to hang out with you, I promise.
📏 Use Some Rules to Help You Build a Practice This helped me a lot and I use these regularly, first up is The Two Minute Rule is that if you can accomplish the task in two minutes or less, go ahead and do it. I love this because it sometimes took longer to pull up my to-do list and add the task and the date it was due than to actually knock out what needed to be done. The next one is always running through my head: Don’t Put It Down, Put It Away. Instead of putting something down on your catch-all counter or where it doesn’t belong, walk over to where it belongs and put it away so you don’t have to touch it twice.
🍑 Whole-A** One Thing This one took a while for me to embrace because I just KNEW that I was being more productive by doing ten things at once. But by slowing down and giving things my full attention to complete them one at a time, I’m actually way more productive than I ever was and I feel so much better about my workday since my brain isn’t trying to do multiple things at once. I still catch myself doing three things simultaneously, but after about a year of practice those momentary lapses are brief and I get myself back on track quickly. Whole-A** one thing instead of half-a**ing multiples and see how your clients (and loved ones!) respond when they finally have your full attention.
🚬 Scrolling is the New Smoking This probably should have been the first one on the list as it’s likely the most obvious. As much as I hate to say this because it means I need to take my own advice, but you can easily find hours and hours in your week if you ditch your scrolling habit. Take stock of exactly how long you are spending on social media each day vs how long you actually need to be on social media to promote your business and take measures to break your habit. Turn on the time limit and stick to it to use your newly found time to accomplish more of your important items with ease. This also helps you with whole-a**ing one thing at a time AND keeping those promises you make to yourself as you build firm boundaries.
🤔 Regularly Evaluate and Adjust Overhauling your schedule is something that should be done regularly and I’d recommend at least twice a year to stay ahead of feeling rushed and overwhelmed. Set yourself a reminder and trim the fat regularly to stay in control of your schedule and time.
Last, some of these items may be harder to implement than others. Old habits can be difficult to change so give yourself some grace when you slip back into something you are attempting to stop. Progress isn’t a straight line, just get yourself back on track and do better moving forward.
‘Tis the season to be jolly, but for real estate professionals, the holiday season often brings a flurry of activity that can make achieving work-life balance seem like a distant dream. Fear not, though, as we’ve curated a list of five ways for you to navigate this festive season without sacrificing your well-deserved downtime.
📆 Prioritize and Plan Ahead The holiday season can be unpredictable as there are events popping up from all corners of your life, but with careful planning, you can stay one step ahead. By taking the time to create a detailed schedule of the season you can better prepare for your events and reduce scrambling for last-minute gifts and pot-luck contributions. Make sure you add personal and downtime during this season, if you push too hard it could lead to exhaustion or illness! Take stock of your projects and tasks due during this time and make sure that you have prioritized them properly to ensure that you aren’t waiting until the last minute as staying on schedule will reduce your stress.
⚠️ Set Boundaries and Communicate Communicating effectively is going to be on any list of helpful tips we send to you, but this is especially important for setting clear boundaries with clients and team members about your availability during the holidays. Make it known when you’ll be taking time off and establish expectations for response times. This proactive communication not only manages expectations but also fosters understanding, which promotes a healthier work environment, encouraging others to do the same.
💻 Leverage Technology to Streamline Processes Make the most of technology to streamline your processes and save time during the holidays. Shore up your Follow Up Boss Systems (have you taken our FREE Building FUB Course yet?), automate email responses and as many routine tasks as you can. By embracing technology, you can maintain a strong online presence and keep your business running smoothly, allowing more time for holiday festivities and rest after a long year.
🤝 Delegate and Collaborate You don’t have to do it all alone and attempting to do so is a sure-fire way to lead to burnout. Delegate tasks where you can or hire additional support during peak periods during busy seasons or times when you’re taking time off. By collaborating with others to share the workload you can divide and conquer to ensure everyone gets some well-deserved time off. A collaborative approach not only lightens the load but also creates a supportive network within your organization.
💆♀️ Practice Self-Care and Enjoy the Festivities Yes, this is the season of giving to others, but by prioritizing your well-being during the holidays you will not only feel better, but you will have the foundation to show up in better ways for those you love…and your clients too! Schedule regular breaks throughout the week to recharge, whether it’s a short walk, meditation, or a festive coffee break. Take advantage of downtime to immerse yourself in the holiday spirit by attending local events, spending quality time with loved ones, and embracing the joy of the season as time away from your business, even in short bursts, allows you to come back with fresh ideas and the energy to tackle the next big thing.
Real estate conferences are always a good time and can be a transformative experience. You meet dynamic, like-minded people, get motivation and ideas from the industry’s best thinkers and speakers, and walk away with a real shot in your arm, ready to tackle your business in a whole new way. But…after a week or so, many of us tend to slip back into the behaviors and patterns we lived in before the conference, and other than riding that high for a short period, nothing changed at all.
Here are some strategies to use to ensure that the next time you attend a conference (cough, like FUBCON, cough,) you know you’re going to maximize your time, money, and energy and implement lasting positive changes to your business when you get home.
🏅 Set Your Goals Think about the conference before you go and define your objectives. What are your goals in attending? Expanding your network, learning more about a specific topic, finding a new partner for a business opportunity, recruiting others to join your cause, or finding potential clients are all things you can accomplish while you’re there. By defining these goals specifically, “I am going to learn how to connect everything in my business to my Follow Up Boss account,” or “I am going to find another team to partner with and grow my business,” you will know exactly what you want to do and be much more likely to accomplish them.
🗓️ Plan Your Schedule Look ahead at the agenda for the conference and make a plan as to what you want to attend and create a personalized schedule. Knowing where you want to be and when in advance will cut down on your game-time decision-making and reduce stress when you’re in an unfamiliar place and time zone. Be sure to also leave some wiggle room for breaks, meals, and spontaneous networking opportunities. You wouldn’t want to miss out on meeting someone fantastic if you are always rushing to the next event.
🤝 Be Prepared to Network Can you describe who you are and what your business is within a few strong sentences? Prepare your elevator pitch in advance so that you can easily deliver it on the spot. Use any available event apps, Facebook Groups, or other social media to connect with people you want to meet before the conference begins. Having the initial formalities out of the way will make your in-person meetings more productive. Being approachable is also important, you never know who you will run into at the breakfast buffet or standing in line so keep your phone in your pocket and be open to chatting up strangers in any setting, opportunities abound if you are looking for them!
👩🏫 Attend Diverse Sessions and All Exhibits A real estate conference is not the time to stick to your comfort zone. Of course, hit up the sessions most important to you, but take the opportunity to attend sessions and meet exhibitors that you are less familiar with or think you may not be interested in. Your perception of those topics or vendors may change and you may find just the thing that your business is missing!
📝 Take Notes and Ask Questions Be sure to take notes and truly engage (where appropriate!) with those presenting. If it’s not welcomed during their presentation, stick around afterward to ask clarifying questions. The presenters, I am sure, are eager to share more and get to know the pain points in your business so that they can help. Taking notes may not seem like the cool thing to do, but our brains can only retain so much information. Documenting your notes and takeaways will be a valuable resource that you can use long after the conference is over.
✅ Decide Which Items You’re Going to Implement Using your notes, decide which items you want to implement and make a list of what you want to implement when you get back. We suggest keeping a list either in the very beginning or end of your notes and jumping there as soon as you have an a-ha moment. Keep this running list during the conference and then revisit it when you get back. Some things you may add out of excitement and decide not to pursue, but having an easy-to-find list will be helpful in your next step.
🏗️ Make a Plan to Implement Using the list you created during the conference, order these items as to which are going to move the needle the most for your business and start with those items first. If you have a team, delegate what you can to others to champion so you’re not doing it all yourself, and assign some rough deadlines on when you want to have these items implemented. Then go back and fill in the individual steps to complete each item to make smaller deadlines, giving you a solid plan to implement the things that you learned.
Time management is one of those skills that, if mastered, can take your business to new heights with ease. However, if this skill stays undeveloped, it will leave you feeling like:
As the market heats up for the summer, you will be pulled in even more directions than ever so do yourself and your business a favor and check out our free Time Management Guide that will give you a leg up on improving this important skill.
Summer will be a lot more fun if you can find some more ease in your day! ––––––––––––––––––––––––––––––––––––––––––––
WHERE CAN WE FIND LEE ADKINS?!
On Wednesday, July 12 at 4 PM EST, Lee will be hosting a webinar with the amazing Daniel Poston from Interface.
They will be covering how to build automation efficiencies and showing you a brand new Follow Up Boss plugin tool that’s going to blow your mind!
Click the icon below to register to virtually attend, get the recording, and learn more about how we can help you use your FUB like a boss!
IMPORTING CONTACTS INTO FOLLOW UP BOSS? MAKE SURE YOU’RE GIVING YOURSELF A CLEAN IMPORT BY WATCHING OUR TRAINING VIDEO FIRST!
Click to watch the video below and be sure to subscribe to our YouTube channel while you’re there so you don’t miss a thing.
We add information you can use there five days a week!
WE SET UP AND OPTIMIZE YOUR FOLLOW UP BOSS ACCOUNT FOR YOU
Whether you are migrating to Follow Up Boss for the first time,
a long-time user who needs an expert opinion on how to clean up your account to be more efficient,
or you’re looking to scale and grow your team we have the insight and systems to get you to where you want to go!
In addition to updating their branding with some exciting new colors and sharing their goal of becoming the ultimate real estate team operating system, they are now allowing us to forward emails within the platform as well! Click here to read the full article send an email to support@followupboss.com to add this to your account since this is an early release for those savvy enough to follow along – that’s you!
ALL THE OFFICE HOURS, ALL THE TIME
You can watch any of the previous Office Hours Webinars with the Follow Up Boss Office Hours Playlist to see anything you missed or just refresh on a topic!
WANT MORE RESOURCES?
We offer plenty of courses and free resources for you and your team at Amplified Solutions University.
The initial appeal of a real estate career is often about time. The freedom of flexibility, being present for all the family events, and no one telling you where to be and when…that sounds pretty fantastic! The reality, as we all know, is anything but the above and, over time, even the best of us can develop habits that rob us of our freedom and most valuable asset: time.
Here are some ways we can reset the clock on some of those bad habits and get back to where we are truly enjoying our careers instead of feeling burdened by the feeling of never having enough time in the day.
Set boundaries with your clients – and yourself!
These are important to put into place at the outset of the relationship with your clients to set their expectations, and even more important that you stand firm on those boundaries. Decide which hours you respond to emails, texts, and phone calls and which you do not. You may be their only agent, but they are not your only client so communications at 9 PM (or later!) is not something that is going to set you up for success in the morning to have a productive day.
Make small, incremental changes
Don’t attempt a full overhaul of your schedule or business, that’s going to halt your progress. Make one small change a day and monitor what is working or not over time to help you decide which new habits to keep and which aren’t effective for you.
Have a business plan
One of the biggest time-wasters is not knowing exactly where you’re going. Even if you’re a single agent, you need to have a business plan: How many houses are you going to sell this year? How many contracts do you need to write to do that? How many clients do you need in order to write that many contracts? How many people do you need to connect with to get that many clients? What prospecting and marketing efforts do you need to make in order to connect with new people?
Knowing these metrics will give you a well-lit path to walk and you can break that down into the actions and efforts you need to take each day and week. If you’re staring at your yearly goal with no smaller plan, you will inevitably waste time on the wrong actions to get there and likely miss the goal at the end of the year.
Do Not Disturb
Whether it’s a sign on your door, a timer, or a setting on your phone, setting aside time for uninterrupted work is going to add hours back to your week. It’s easy to look up at the end of the day and realize that the entire day has gone by without you completing the things you needed. Being very intentional with your work time is going to make a big difference for you and leave you feeling fulfilled instead of drained at the end of the day. On average, it takes over twenty minutes for someone to get back into their workflow after being interrupted. Multiply that by several times per day and you’ve got a lot of lost time on your hands. This is a great way to practice holding the boundaries firm that we talked about earlier: it can wait an hour until you’re done with this important work, I promise.
Prioritize the work that is going to yield you the most results
What are the activities you do that truly move the needle forward for your business? For most of us, it’s prospecting for new clients and following up with existing contacts. Schedule this non-negotiable time into your day and honor it every single day you can. One day missed is no big deal, but finding yourself “busy” will easily lead to weeks or even months with no prospecting if you don’t set the time aside to create new business.
Audit your time and make the necessary changes
If you have a mobile device, you will have some type of tracker to educate you on where you are spending your time online. If you’re looking for more time, you can likely find it in the social media section of your phone. Take the five hours you spent on Instagram yesterday and try to knock it down to just one. You’ll still get your fix, and you’ll have FOUR hours back in your day to do the things that you actually need to do.
Utilize cloud storage and digital resources
Don’t get me wrong, I love a paper notebook. It’s satisfying to write in and to turn those pages, but if I’m at a showing and someone calls needing a file that I’ve left on my desk across town that’s a BIG time waster. Organize your files into a digital storage system that you can access from anywhere. Utilize a single digital calendar instead of the hand-written one you’re always struggling to keep updated. The things you use often or are necessary for your transactions should be just a click away to save time AND deals!
Model your behavior after someone who is achieving the level of success you are striving for
Find someone who seems to be nailing their work and ask if you can talk to them about how they structure their day, manage their time, and handle multiple transactions successfully. Ask them about their habits and processes around these and adopt what they are proving to be as successful time and business management strategies.
Organize your email
Do you have hundreds or thousands of emails sitting in your inbox? Disorganized communication leads to loss of time and potentially losing crucial information to hold a transaction together for your clients. Use tags, filters, and folders to put things into the right places. Unsubscribe from the emails you never read. Turn off notifications that are redundant and leave on only the most important ones.
Keep your meetings on topic and short
We’ve all seen the look of our clients or agents’ eyes glazing over. The meeting has gone on too long and we’ve lost their attention. After an hour, our ability to retain information and connect in a meaningful way decreases significantly. Keep your meetings on topic with an agenda, and share with those you are meeting with what time the meeting begins and ends and honor it. Having a plan will make these more effective in a shorter amount of time.
Utilize all of your CRM’s tools and automate everything you can
Whether it is Follow Up Boss or another CRM, you’re going to have tons of tools at your disposal to organize your work. Put everything into your CRM having to do with that client or transaction so it’s easy to find. Sync your calendar and your email so you don’t have to look in multiple places. Automate everything you can ahead of time so that you don’t have reminders popping up for birthdays and house-a-versaries. Get to know all of the tools that they offer as they are designed to save you time and effort to accomplish more.
Ditch the multitasking
Yes, you can walk your dog and talk on the phone at the same time, but prospecting while you answer emails and check social media? Not a good idea. Focus on one item at a time and turn off your distractions. If I was checking my email or Slack messages while writing this for you, it would take me all day! I’ve set a timer, turned off everything aside from this and my gif search and I’m going to knock this out and whatever else I can before that buzzer rings. Giving something your undivided attention will not only improve the quality of your work, but your clients and potential clients will be able to feel that you are giving them your all, which makes you more desirable to work with.
Use your calendar for everything
By putting everything on your calendar, you are making micro-commitments. I commit to prospecting at this time on these days. I commit to meeting this client at this time. I commit to going to my daughter’s soccer game.
This will help you block off the non-negotiables, see where you have redundancies, and can save time, and overall work more efficiently because you have a plan for your day. I share my work calendar with my personal one so that I can see everything in one place, which is also a time saver.
Schedule time for self-care and rest
You’re never going to have it all done. You’re never going to be finished. At some point during the day, you’re going to need to call it and go enjoy yourself – enjoy your life! If you are running yourself ragged for days and weeks on end your entire productivity level is going to drop and, soon enough, you won’t be able to help anyone because you’ll be so burnt out. Take care of yourself first, it’s not selfish, and leave some reserves in the tank every day. You’re still doing great work, you’re still taking fantastic care of your clients, you are just ensuring that you can continue to care for them longer because you’re putting yourself first.
Regardless of what industry you work in, you’ll find advice and articles that say, “The Number One Killer of a ______ Career is Inconsistency.” That, in my experience, is true for any career, relationship, hobby, exercise, or sport you are making a go of. This newsletter is about real estate, so I will keep it in that vein, however, increasing your consistency across all areas of your life will serve you well.
The most successful real estate agents have built their careers on years of effort and work. Putting in a few weeks or months of effort will not make you a wild success. Give yourself time to grow and accept this uncomfortable truth about success so that you don’t give up or become frustrated. Know that it is going to take you a while, figure out how to enjoy the process, and keep going.
Falling in love with the process will allow you to spend time thinking about and building processes around your work, learn from your mistakes and be consistent with your efforts. Growth comes from making small tweaks to improve what you’re already doing. You need a strong foundation to build upon and you cannot do that if you are scrapping everything and starting over brand new every time you run into challenges.
So if we want to build our consistency, where should we start that will have the most impact on our business? I would start with your prospecting and follow up. This is one of the most important aspects of building a business and something we can all improve upon, whether we are a newer agent or a seasoned one.
Prospecting and follow up is one of the first things to fall by the wayside when we get busy, and it should be the one thing we never stop doing.
Staying consistent with these means you have to push yourself. Humans, by nature, crave comfort, stability, and safety. By pushing yourself you naturally will become uncomfortable, making it that much more likely that you’ll stop, especially if you are unsure of the outcome: What happens on the other side of this uncomfortableness? What if I fail? What if I SUCCEED? If you aren’t pushing beyond what you typically do, you stay safe. You can control and anticipate the outcome because it’s what you’ve always done and, therefore, what you’ve always achieved.
But we aren’t here to do what we’ve always done and to get what we’ve always gotten. We are here because we want more for ourselves and our families and, to push yourself, means that you have to be willing to do the things you don’t want to do, to get uncomfortable to gain the rewards that no one else is willing to work for.
So how do we build increase the consistency of our prospecting and follow up??
Make time.
Schedule this on your calendar as a recurring event and honor that time. Yes, something will come up and you will inevitably need to move it sometimes, but if you nail it three to four days a week instead of one…or none! – you’ll be in significantly better shape than you were previously.
If you’re finding that your day gets away from you and you lack energy at the end of the day, schedule the time block for the morning. If your mornings are always a mess, schedule it for the afternoon. Choose the time that sets you up for success.
Make sure you’re speaking their language.
Do they prefer to email? Like to text instead of talk on the phone? Or do they want to have a call for every step of the process? Meet them where they are instead of how you like to communicate.
Provide value at every interaction.
No more “Just checking in!” Send them something that educates them, a tool they can use, or even just something to think about that will help them prepare for their move. Taking the time to offer them intentional, constructive information every single time you follow up will set you apart from your competition in the area and solidify your position as the local real estate expert. There’s a ton of information available, even if it’s just reading articles or watching videos about real estate and sharing with them what you’re learning.
Find a way to help them, even if it’s to pass them on to someone else.
Are they just looking for a rental? You’ve got someone. Do they need to repair their credit before they can do anything? You’ve got a great connection. Yes, you need to make this a quick transaction with someone who isn’t ready or willing to buy in the near future, but offering the tools and connections you have available will make them remember you and the conversations easier when you follow up down the road, vs if you had just blown them off.
Give your new and uncontacted leads a fair shot to connect.
So many times I see one to three attempts from someone to a new person in the database and the agent moves on…forever. These folks are at the beginning of their journey, this isn’t like buying a pair of sunglasses off an Instagram ad, they are going to need some time between when they first start learning and exploring and when they want to execute. Keep bringing them value, be patient, and meet them where they are.
Keep going. Know, without a shred of a doubt, that you are headed in the right direction and it’s going to work out.
You’re doing it. You’re already successful even if you haven’t hit it big yet. Keep going even when it’s hard, even if you’ve had a bad day or a bad week. Deep breaths and one foot in front of the other. You can do it, I know you can.
