Follow Up Boss Help

It’s the worst feeling to hear that your phone number is coming up as spam. You aren’t spam, you’re calling because you’re the best person available to help this person buy or sell their home in a 100-mile radius! How dare they do that to you?! Well, they dare and they are doing it to the best of us right and left!
While there is no way to completely eliminate this challenge, and if I’m wrong please reply to this and share with me so I can learn, there are some strategies you can use to reduce your chances of getting the big S on your number.

📱 Avoid cold-texting or cold-calling leads. Ensure that they have opted in to receive these types of communications from you.

📱 If someone has opted in for texts, send them your contact information right out of the gate by way of introduction, including your phone number. Their phone’s technology will likely pick up that information to be someone they may know rather than something it should block as spam.
For example: “Hey! I just received your message about my listing at 123 Beach Street. I’ll be happy to send you more information on that home and others like it! – Kris McDonagh, Amplified Real Estate, 555-555-5555”

📱 Add the number you use to prospect to your phone’s v-card, your email signature, social media, and website. By having your phone number readily available online when searched you will improve the credibility of its connection to you, a real person, and one hell of a real estate agent. 

📱 Request for your new contact to save your contact information to their phone. Most will, just in case you turn out to be somebody they do need, and it will increase the chances that they will answer the phone the next time you call to help them further.

📱 Check the reporting within Follow Up Boss to check for red flags that signal to carriers that you are spam. You want to avoid having too many calls that don’t connect, unanswered texts, and a high number of opt-out responses. Reflect on your prospecting efforts and adjust so that your efforts are resulting in longer quality calls and responses to your texts.
To find this: Click Reporting in the top bar, then Calls and filter from there.

📱Research and test any new phone number you get before you order anything with the number printed on it or begin using it widely in case it was used previously for something you don’t want to be associated with or it has already been marked as Spam.

📱 To clear the spam flag from your Follow Up Boss number, visit https://www.freecallerregistry.com/fcr/#submitform and fill out the form.
You can include your team’s numbers on the form and submit it once for the whole team as well. 
 
When the form asks for the “Service Provider,” type “Twilio.”
Once you submit the form, the carriers will review it and reset the Spam label for any numbers that were flagged. Each carrier’s spam provider will email them as they respond to the form. It’s worth noting that numbers can be flagged as spam again after being cleared, so be sure you are following FUB’s calling and texting best practices to avoid being flagged as spam again.  

Example:

• Phone Number: Enter FUB number
• Click Send Verification Code.
• I believe my calls are: Real Estate
• Contact Name: First Last
• Company Phone: (555) 555-5555
• Email: name@business.com
  • Note: the verification code will go to this email
• Calling Company Name: Your Business Name, LLC
• Calling Company Address: 123 Main Street, Anywhere, US 12345
• Calling Company URL: www.businessname.com/
• Service Provider(s): Twilio

If you have any other tips that you’d like to share with the community, reply to this email and we will add them to our guide and give you credit!

The good news is that you are having this challenge because you are doing the work and calling the leads! Keep going, continuity is the secret to success.