The most successful agents have an executable plan for their business. As leaders, we often overlook that an agent’s livelihood is a business inside a business or, in most cases, a brokerage. Just because we have a plan for the overall business and assist them in setting goals, that doesn’t mean that they know how to achieve those goals. By helping your agents to develop their own personal business plan it not only helps them take ownership of their work and efforts, it aids them in having clarity on exactly how to accomplish the goals they need to hit in order to reach their personal success and maintain the overall health of the team or brokerage. Set up a workshop with your agents with a clear outline on how to develop a business plan and watch them flourish as they achieve their goals with ease in the new year.
Below is our guide to creating a business plan for your real estate business for you to add your own tools and inspiration to!
🎁 Step One: Use a goal calculator like this one from our pals at SISU to help you determine exactly the effort needed on a daily, weekly, and monthly basis in order to reach your goals.
🎁 Step Two: Map out the specifics as to how you want to go about doing the things prescribed on the calculator and break it down by each month and week. Remember, there are many ways to achieve your goals and using a variety of tools will help you get there!
Questions to ask yourself to aid you in completing Step Two:
How many hours do I need to set aside for prospecting each day? Each week?
How much vacation time will I take this year? Factor this into your plan.
How many open houses do I want to commit to doing each month?
How many listings vs buyers do I want to work with?
What is my niche and what are the necessary steps to improve my visibility with this audience?
What community events should I plan to attend or sponsor this year?
What networking events do I need to attend?
What promotional materials should I be utilizing?
How often do I send them and how much do I budget for them?
Where are my boundaries going to be for my personal and family time?
Where does my self-care fit into my business?
Exercise, rest, and play should all be factored in
🎁 Step Three: Put your plan down on paper by mapping out in writing what is necessary for you to do each quarter, month, and week in order for you to reach your goals.
Do this in such a way that your actions are specific and measurable so that you can hold yourself accountable and your mentor or coach can assist you.
Be sure to break everything down into as small of pieces as possible. We all know that quote about eating an elephant! (And where the heck did that come from?!) If you are just looking at “I need to sell 25 homes next year” without small steps in between, your plan will not motivate you or help hold you accountable for the items you need to accomplish.
🎁 Step Four: Don’t put this plan away! Creating the plan is to use it regularly, not to think about it once. Revisit this weekly to ensure that you are following the steps that you laid out in order to reach your goals. Add to your task lists and calendars the items that you have prescribed yourself so that you are setting yourself up for success in actually accomplishing them.
Below are additional resources that aid in making business plans for you to use. This is YOUR business and there’s not a one-size-fits-all recipe for success, so take the information above, from the links below, and anything else you can find and put together what works best for you and your real estate business.
‘Tis the season to be jolly, but for real estate professionals, the holiday season often brings a flurry of activity that can make achieving work-life balance seem like a distant dream. Fear not, though, as we’ve curated a list of five ways for you to navigate this festive season without sacrificing your well-deserved downtime.
📆 Prioritize and Plan Ahead The holiday season can be unpredictable as there are events popping up from all corners of your life, but with careful planning, you can stay one step ahead. By taking the time to create a detailed schedule of the season you can better prepare for your events and reduce scrambling for last-minute gifts and pot-luck contributions. Make sure you add personal and downtime during this season, if you push too hard it could lead to exhaustion or illness! Take stock of your projects and tasks due during this time and make sure that you have prioritized them properly to ensure that you aren’t waiting until the last minute as staying on schedule will reduce your stress.
⚠️ Set Boundaries and Communicate Communicating effectively is going to be on any list of helpful tips we send to you, but this is especially important for setting clear boundaries with clients and team members about your availability during the holidays. Make it known when you’ll be taking time off and establish expectations for response times. This proactive communication not only manages expectations but also fosters understanding, which promotes a healthier work environment, encouraging others to do the same.
💻 Leverage Technology to Streamline Processes Make the most of technology to streamline your processes and save time during the holidays. Shore up your Follow Up Boss Systems (have you taken our FREE Building FUB Course yet?), automate email responses and as many routine tasks as you can. By embracing technology, you can maintain a strong online presence and keep your business running smoothly, allowing more time for holiday festivities and rest after a long year.
🤝 Delegate and Collaborate You don’t have to do it all alone and attempting to do so is a sure-fire way to lead to burnout. Delegate tasks where you can or hire additional support during peak periods during busy seasons or times when you’re taking time off. By collaborating with others to share the workload you can divide and conquer to ensure everyone gets some well-deserved time off. A collaborative approach not only lightens the load but also creates a supportive network within your organization.
💆♀️ Practice Self-Care and Enjoy the Festivities Yes, this is the season of giving to others, but by prioritizing your well-being during the holidays you will not only feel better, but you will have the foundation to show up in better ways for those you love…and your clients too! Schedule regular breaks throughout the week to recharge, whether it’s a short walk, meditation, or a festive coffee break. Take advantage of downtime to immerse yourself in the holiday spirit by attending local events, spending quality time with loved ones, and embracing the joy of the season as time away from your business, even in short bursts, allows you to come back with fresh ideas and the energy to tackle the next big thing.
Setting up a closing process can be transformative to your business. It will help you retain agents, be able to handle more transactions, and increase repeat clients due to the ease of the process. This week, we held a webinar with the Closing Wizards over at Open to Close where Andrew and I discussed the mindset and strategies to use to create a closing process, and below are some of the takeaways. The full recording is below for your viewing pleasure.
🧐 Assess your Current Closing Process
Take stock of what you are currently doing to establish a baseline.
Using feedback from your clients, agents, and Transaction Coordinators (if you have them) take stock of where your friction points are.
Questions to ask might be: Where does the work pile up? At which points do your clients have lots of questions? What are items that are regularly missed? Are there any commonalities for transactions that fall out of contract? And can we be proactive in preventing them during the closing process?
Another great source of information is your closing attorney. Meet with them regularly to discuss how the closings are going with your clients and get information about ways you can improve the process or coach your agents to approach the closing process or contract differently.
📐 Solve for Friction
Take the answers to the questions above and begin solving each one and documenting the new SOP for which the process should be executed.
If your clients are sending in questions at a certain point, send a proactive email educating them on what to expect at that point in the process and why it is important.
If items are regularly missed, set automatic reminders for that item to be completed or the information gathered from the client.
Coach your agents at a high level on the contract and any other items that your closing attorney recommends based on their experience with them.
Introduce your newly licensed agents to the closing process so that they understand their role along with what the Transaction Coordinator and Attorney’s office are responsible for.
📋 Establish Clear Lines on Who Does What
Having a written checklist that denotes what the agent is responsible for and what the Transaction Coordinator’s responsibilities is going to be a great resource for you. It will create a repeatable process and each person will know their role and feel secure that the other is doing their part.
Remind your agents that, even though they have assistance, as the license holder they are ultimately responsible for the collection of those items and the satisfaction of the client. They still need to be very involved with the process and communicate with all parties at a high level.
🤝 Create a Team Culture
Be proactive in cultivating a team culture between your agents and operations staff. Ensure that each role understands the experience of the other parties to create empathy so that you can avoid any Us vs Them mentalities.
Coach your agents and staff on how best to interact with different personalities. Often we find that those crush it in an admin role communicate and like to receive information differently than those who excel in outside sales. The more we learn about how one another operate, the smoother the behind-the-scenes transactions will go.
Offer opportunities for Sales and Operations to have social interactions with one another. The more we see one another with similar items of interest and cultivate relationships between the different legs of the organization, the better our systems will run.
Ensure that the each party is on the same playing field. A Transaction Coordinator is not above the Agent on the organizational chart and vice versa. The agent could not produce as much as they do without the operational support and the operations staff wouldn’t have a career without the agent. Seeing this as a partnership also helps to foster strong positive relationships.
🧰 Utilize Tools to Create Efficiencies
Use software (cough, Follow Up Boss, cough,) and other tools that will allow you to communicate at a very high level internally which will both save time and create a seamless experience for everyone involved: Transaction Coordinator, Agent, and Client.
Utilize Custom Fields within your CRM so that you can scale to other types of business and other geographic areas with ease.
Automate, but keep the human element. There are certain points in the process where it is acceptable to have an automated email and those that require a phone call or other personal communication. Determine which are which and automate what you can so that you can focus on serving the client at a high level.
It feels a bit too early to be talking about the end of year, doesn’t it? November is here, whether it feels like it or not, and if you want your next year to be better than your this year, setting aside time for those year-end reviews should be on your to-do list! Annual reviews not only show that you are engaged with your agents, it shows that you care about their development and are committed to their success.
📆 Make Them Easily Accessible
For ease of scheduling, use Calendly, Sign Up Genius, or any similar tool to show times that you are available to meet for the review. Back-and-forth regarding “What about this time?” begins the entire transaction with some frustration.
Block off ample time within your calendar to accomplish this so that those you meet with will have no challenge finding a spot to work for them and, if possible, provide a variety of morning and afternoon times across several days. You can always fill those times with other things once everyone reserves their spot.
It’s ideal to meet in person, but the increased demands of the holidays may make it more difficult if going into the office isn’t part of their normal routine. Meeting via video chat can be just as effective, and they will appreciate your flexibility!
📝 Have a Plan
Annual reviews aren’t a time to wing it. Develop a general strategy on how you want to approach the reviews as a whole this year and plan your questions and action items to discuss around it. Do you want to focus on personal development? Increasing production? Building a business plan for the next year?
Know your numbers. Gather their annual goal vs what was actually accomplished, and any other metrics necessary to analyze their performance over the current year and predict their output to set their goal for the upcoming year.
Ensure when you meet that the goal is theirs and not your office or company goal. If they are intrinsically motivated to achieve something, it will be much easier to do. Of course, give them your perspective as to whether their goal is not high enough or unrealistic based on your experience with them, but ultimately it needs to be their own.
🫀 Get Human
This is a great opportunity to discuss how they felt about the past year and the things that they are excited about or apprehensive of in the upcoming year.
If they are open to it, discuss any personal life challenges that may have stood in the way of them achieving their professional goals and if there are any known big events scheduled or anticipated in the upcoming year so that you can help them plan accordingly.
📐 Be Specific with Your Coaching
If their goal is to accomplish more in the upcoming year, they need your guidance on how to get there. Advising them to work harder not only isn’t motivating, but it’s not going to help them get where they want to go.
Offer them specific items to do and strategies they can use to achieve their new goals and help them make a concrete plan to get there. Remember, if they knew what to do they would have done it already. Keep it simple and specific so it is easier to execute.
🪴 Celebrate Their Growth
Celebrate not only their transactional accomplishments but also their growth over the previous year. Are they approaching their work in a more proactive and less reactive way? Have they developed systems to complete their work in less time?
✅ Make a Plan for Accountability
Discussing goals and the specific way to achieve them isn’t going to take one conversation. Make a commitment during this meeting on how frequently you will meet during the upcoming year and what means they will use to hold themselves accountable for the actions it takes to reach their goals.
Follow through with your commitment by scheduling pre-planned meetings and accountability check-ins so you can uphold your part of the deal.
Last week we discussed ways to set your team up for success in Q4. If you missed it, you can read it here. This week we want to talk about supporting your team as this is not only a great way to love your people, but it’s a great retention effort as well. Here are some ways to support them during this time, while employing the tools we shared last week to structure their business (and yours!) for success in the new year.
Clear Communication. With so much going on this time of year having clear communication is extra important. Avoid last-minute changes and allow additional planning time for any events. Ensure that your team knows the goals, objectives and priorities and regularly share and re-share the updates and expectations so that they have a clear understanding of their roles and responsibilities. Provide a platform for them to ask questions and seek clarification to stay ahead of any bumps in the road.
Flexible Scheduling. Life-work balance is incredibly hard to find this time of year with so many having both personal and professional obligations and fun events. Allowing flexibility in work hours or remote work options will better assist team members in finding a way to make things work and reduce stress.
Resource Allocation. Assess your current workload and allocate your resources so that your team has the necessary tools, equipment, and personnel to meet the demands of the season. If necessary, consider temporary staff or outsourcing to ease the workload.
Team Well-being. Our people are being pulled in a variety of ways both personally and professionally to celebrate holidays, travel, and attend school functions, and that can lead to a lot of additional stress. Simultaneously, more than you might think may be suffering from some form of seasonal affective challenge, whether it be the actual weather that bums them out or a personal history that makes the holidays hard, this time of year doesn’t leave everyone on your team feeling their best, whether they show it or not. Being aware of this will go a long way, but encouraging breaks, reminding them to recharge and take time for themselves, or offering a wellness program for stress management or mental health support will aid them in coping with the increased demands.
Recognition and Awards. Have you ever been Jelly-of-the-Month-Clubbed? I have, and failing to be properly recognized for your hard work and dedication sure makes it easy to hand in your notice the Monday after the Holiday party. It’s not about the amount, it’s not about the shape or size of the award…it’s about how you make that person FEEL. Avoid giving out participation awards or awards to your entire organization, if everyone receives one it becomes diluted. Find other meaningful ways to show your appreciation for those who do not receive an award. Make efforts to show your appreciation to your team year-round, as the excitement of the annual awards ceremony doesn’t last long. If you didn’t do a great job of this last year, make a plan to recognize and appreciate your team throughout the year in 2024 to keep morale high. You can even make a smart list in Follow Up Boss to reach out to everyone on your team in a personal way so that no one falls through the cracks! (Reply to this post and I’ll show you how!)
Fourth quarter of the year is here, and with it comes so many things to wrap up and plan for while simultaneously experiencing a landslide of holidays and events until the end of the year. Use our guide below to help you approach this quarter with a solid plan and a sense of calm to prep yourself and your team to turn 2024 into your best year yet!
📈 Take an honest look at your 2023 goals. Did you adjust them properly to the current market conditions, or were you overly optimistic that things would go back to the way they were? Make any adjustments needed in your 2024 goal setting based on your predictions vs performance of the year so far.
👩🏫 Re-Train your team on the basics. If you’re a professional, you don’t start practicing free throws when the season starts, you master that in the off-season. Revisit and re-train your team on the basics so they are educated, confident, and ready to hit the ground running in the new year. Better yet, don’t stop training on the basics throughout the year and see how much better your team performs!
📊 Work with your team on THEIR goals. I hate to break it to you, but no one cares about your company goal. “But if YOU sell more houses to get us to that goal, you’ll make more money too!” Nope…still don’t care. Of COURSE, have a company goal. That’s necessary to any business plan! But what your team cares about is their bank account, their family and loved ones being taken care of, the food on their table, and if they can afford to go on that family vacation or not. Make your goal-setting conversations about building their book of business and accomplishing their personal goals. Keep the focus on them throughout the year and you will find that investment in them personally will pay off for you professionally.
🔎 Inspect your marketing. What marketing efforts or campaigns generated the most business for you last year? Look at reporting on what your results were so that you can lean into the messaging that resonated with your audience and do less of the things that didn’t. Keep varying your message, but double down on the types of things that were a hit.
📱 Dig into your outbound communications. Your 2023 goal has already been pre-determined by the efforts you put in earlier in the year. Sure, you may get someone who registers in your database, answers their phone, and writes a contract that will close before December 31, but you can’t count on those bluebirds to get you to the finish line. The real estate cycle from new lead to closing is anywhere from 90 days to nearly a year, depending on your local market and efforts. I’m not saying to abandon your 2023 efforts, but if you dig into your database of leads now, you will not only make up some ground to hit your 2023 goal, but you will be laying a super strong foundation of business for the first half of 2024. Educate and remind your team of this sales cycle and help them see the vision of putting in the work now to reward their future selves. The work you do today will pay you in 90-120 days from now, dig in and reward your future self!
We can’t wait to share our presentation with you at FUBCON, Using FUB as the HUB of Your Business! Bring your notebook and pen, we are going to be giving you everything you need to optimize your system and connect your business all in one place!
Time management is one of those skills that, if mastered, can take your business to new heights with ease. However, if this skill stays undeveloped, it will leave you feeling like:
As the market heats up for the summer, you will be pulled in even more directions than ever so do yourself and your business a favor and check out our free Time Management Guide that will give you a leg up on improving this important skill.
Summer will be a lot more fun if you can find some more ease in your day! ––––––––––––––––––––––––––––––––––––––––––––
WHERE CAN WE FIND LEE ADKINS?!
On Wednesday, July 12 at 4 PM EST, Lee will be hosting a webinar with the amazing Daniel Poston from Interface.
They will be covering how to build automation efficiencies and showing you a brand new Follow Up Boss plugin tool that’s going to blow your mind!
Click the icon below to register to virtually attend, get the recording, and learn more about how we can help you use your FUB like a boss!
IMPORTING CONTACTS INTO FOLLOW UP BOSS? MAKE SURE YOU’RE GIVING YOURSELF A CLEAN IMPORT BY WATCHING OUR TRAINING VIDEO FIRST!
Click to watch the video below and be sure to subscribe to our YouTube channel while you’re there so you don’t miss a thing.
We add information you can use there five days a week!
WE SET UP AND OPTIMIZE YOUR FOLLOW UP BOSS ACCOUNT FOR YOU
Whether you are migrating to Follow Up Boss for the first time,
a long-time user who needs an expert opinion on how to clean up your account to be more efficient,
or you’re looking to scale and grow your team we have the insight and systems to get you to where you want to go!
In addition to updating their branding with some exciting new colors and sharing their goal of becoming the ultimate real estate team operating system, they are now allowing us to forward emails within the platform as well! Click here to read the full article send an email to support@followupboss.com to add this to your account since this is an early release for those savvy enough to follow along – that’s you!
ALL THE OFFICE HOURS, ALL THE TIME
You can watch any of the previous Office Hours Webinars with the Follow Up Boss Office Hours Playlist to see anything you missed or just refresh on a topic!
WANT MORE RESOURCES?
We offer plenty of courses and free resources for you and your team at Amplified Solutions University.
The initial appeal of a real estate career is often about time. The freedom of flexibility, being present for all the family events, and no one telling you where to be and when…that sounds pretty fantastic! The reality, as we all know, is anything but the above and, over time, even the best of us can develop habits that rob us of our freedom and most valuable asset: time.
Here are some ways we can reset the clock on some of those bad habits and get back to where we are truly enjoying our careers instead of feeling burdened by the feeling of never having enough time in the day.
Set boundaries with your clients – and yourself!
These are important to put into place at the outset of the relationship with your clients to set their expectations, and even more important that you stand firm on those boundaries. Decide which hours you respond to emails, texts, and phone calls and which you do not. You may be their only agent, but they are not your only client so communications at 9 PM (or later!) is not something that is going to set you up for success in the morning to have a productive day.
Make small, incremental changes
Don’t attempt a full overhaul of your schedule or business, that’s going to halt your progress. Make one small change a day and monitor what is working or not over time to help you decide which new habits to keep and which aren’t effective for you.
Have a business plan
One of the biggest time-wasters is not knowing exactly where you’re going. Even if you’re a single agent, you need to have a business plan: How many houses are you going to sell this year? How many contracts do you need to write to do that? How many clients do you need in order to write that many contracts? How many people do you need to connect with to get that many clients? What prospecting and marketing efforts do you need to make in order to connect with new people?
Knowing these metrics will give you a well-lit path to walk and you can break that down into the actions and efforts you need to take each day and week. If you’re staring at your yearly goal with no smaller plan, you will inevitably waste time on the wrong actions to get there and likely miss the goal at the end of the year.
Do Not Disturb
Whether it’s a sign on your door, a timer, or a setting on your phone, setting aside time for uninterrupted work is going to add hours back to your week. It’s easy to look up at the end of the day and realize that the entire day has gone by without you completing the things you needed. Being very intentional with your work time is going to make a big difference for you and leave you feeling fulfilled instead of drained at the end of the day. On average, it takes over twenty minutes for someone to get back into their workflow after being interrupted. Multiply that by several times per day and you’ve got a lot of lost time on your hands. This is a great way to practice holding the boundaries firm that we talked about earlier: it can wait an hour until you’re done with this important work, I promise.
Prioritize the work that is going to yield you the most results
What are the activities you do that truly move the needle forward for your business? For most of us, it’s prospecting for new clients and following up with existing contacts. Schedule this non-negotiable time into your day and honor it every single day you can. One day missed is no big deal, but finding yourself “busy” will easily lead to weeks or even months with no prospecting if you don’t set the time aside to create new business.
Audit your time and make the necessary changes
If you have a mobile device, you will have some type of tracker to educate you on where you are spending your time online. If you’re looking for more time, you can likely find it in the social media section of your phone. Take the five hours you spent on Instagram yesterday and try to knock it down to just one. You’ll still get your fix, and you’ll have FOUR hours back in your day to do the things that you actually need to do.
Utilize cloud storage and digital resources
Don’t get me wrong, I love a paper notebook. It’s satisfying to write in and to turn those pages, but if I’m at a showing and someone calls needing a file that I’ve left on my desk across town that’s a BIG time waster. Organize your files into a digital storage system that you can access from anywhere. Utilize a single digital calendar instead of the hand-written one you’re always struggling to keep updated. The things you use often or are necessary for your transactions should be just a click away to save time AND deals!
Model your behavior after someone who is achieving the level of success you are striving for
Find someone who seems to be nailing their work and ask if you can talk to them about how they structure their day, manage their time, and handle multiple transactions successfully. Ask them about their habits and processes around these and adopt what they are proving to be as successful time and business management strategies.
Organize your email
Do you have hundreds or thousands of emails sitting in your inbox? Disorganized communication leads to loss of time and potentially losing crucial information to hold a transaction together for your clients. Use tags, filters, and folders to put things into the right places. Unsubscribe from the emails you never read. Turn off notifications that are redundant and leave on only the most important ones.
Keep your meetings on topic and short
We’ve all seen the look of our clients or agents’ eyes glazing over. The meeting has gone on too long and we’ve lost their attention. After an hour, our ability to retain information and connect in a meaningful way decreases significantly. Keep your meetings on topic with an agenda, and share with those you are meeting with what time the meeting begins and ends and honor it. Having a plan will make these more effective in a shorter amount of time.
Utilize all of your CRM’s tools and automate everything you can
Whether it is Follow Up Boss or another CRM, you’re going to have tons of tools at your disposal to organize your work. Put everything into your CRM having to do with that client or transaction so it’s easy to find. Sync your calendar and your email so you don’t have to look in multiple places. Automate everything you can ahead of time so that you don’t have reminders popping up for birthdays and house-a-versaries. Get to know all of the tools that they offer as they are designed to save you time and effort to accomplish more.
Ditch the multitasking
Yes, you can walk your dog and talk on the phone at the same time, but prospecting while you answer emails and check social media? Not a good idea. Focus on one item at a time and turn off your distractions. If I was checking my email or Slack messages while writing this for you, it would take me all day! I’ve set a timer, turned off everything aside from this and my gif search and I’m going to knock this out and whatever else I can before that buzzer rings. Giving something your undivided attention will not only improve the quality of your work, but your clients and potential clients will be able to feel that you are giving them your all, which makes you more desirable to work with.
Use your calendar for everything
By putting everything on your calendar, you are making micro-commitments. I commit to prospecting at this time on these days. I commit to meeting this client at this time. I commit to going to my daughter’s soccer game.
This will help you block off the non-negotiables, see where you have redundancies, and can save time, and overall work more efficiently because you have a plan for your day. I share my work calendar with my personal one so that I can see everything in one place, which is also a time saver.
Schedule time for self-care and rest
You’re never going to have it all done. You’re never going to be finished. At some point during the day, you’re going to need to call it and go enjoy yourself – enjoy your life! If you are running yourself ragged for days and weeks on end your entire productivity level is going to drop and, soon enough, you won’t be able to help anyone because you’ll be so burnt out. Take care of yourself first, it’s not selfish, and leave some reserves in the tank every day. You’re still doing great work, you’re still taking fantastic care of your clients, you are just ensuring that you can continue to care for them longer because you’re putting yourself first.